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Misplaced your card? Freeze and unfreeze your card anytime for peace of mind

Control your spending with daily limits

Tell us your travel plans in advance and we'll enable your debit card so you can spend whilst you're away
2.20% p.a.* on SGD Fixed Deposit
when you apply and spend with our Debit Card
Do you have a Current or Savings account with us?

Click on the numbers to view screens for each step
The physical debit card will be delivered to your mailing address upon request and can be used for both in-store and online purchases.
The virtual debit card will have the same card number, expiry date and CVV as the physical card.
If you have requested a physical debit card and have not activated it yet, the bank will decline any online purchases with merchants that do not require a SMS one-time password to complete the purchase.
- Log in to your HLB Connect account here
- From the ‘Card Management’ menu, choose ‘Order a Physical Card’
You will need to activate your physical card once it arrives to use it for in-store and online purchases.
Log in to HLB Connect to retrieve your new debit card details to start using it.
Note that if you have requested a physical debit card as well and have not activated it yet, the bank will decline any online purchases with merchants that do not require a SMS one-time password to complete the purchase.
- Log in to your HLB Connect account
- From the ‘Card Management’ menu, choose ‘Activate Physical Card’
- Create your 6-digit PIN for overseas ATM withdrawals
- SMS Activation
- SMS: ACT<space>last 4 digits of your card number to +65 8240 0308
Summary of benefits | Sum Insured |
---|---|
Accidental Death / Permanent Disability | $10,000 |
Child Education Grant | $1,000 |
Covid-19 Cash Benefit | $5000 |
If you do not wish to be covered by Complimentary 6-month Personal Accident Insurance, simply fill up this form and notify us within 14 calendar days of your debit card application date.
However, for your security, you will need to enable your debit card’s magnetic stripe and ATM withdrawals for overseas usage through our HLB Connect online banking platform by following the steps below:
- Log in to your HLB Connect account
- From the ‘Card Management’ menu, choose ‘Change Overseas ATM Withdrawal & Magnetic Stripe Settings’
- Select ‘Enable’ or ‘Perpetual’ to enable your debit card for overseas usage
- If you have not already done so, proceed to set up your 6-digit debit card PIN for overseas ATM withdrawals at ‘Create/Reset PIN’ from the menu
- Log in to your HLB Connect account
- From the ‘Card Management’ menu, choose ‘Create/Reset PIN’
- Enter your new 6-digit card PIN
- Log in to your HLB Connect account
- From the ‘Card Management’ menu, choose ‘Create/Reset PIN’
- Enter your new 6-digit card PIN
- Log in to your HLB Connect account
- From the ‘Card Management’ menu, choose ‘Request Card Replacement’
- Once you have submitted the request, your old card will be permanently blocked to prevent any fraudulent activity and you will immediately be issued with a new debit card
- Log in to your HLB Connect account
- From the ‘Card Management’ menu, choose ‘Freeze/Unfreeze Card’
- Freeze your debit card temporarily and return here to unfreeze your card once you have found it
You can change your debiting account through our HLB Connect online banking platform by following the steps below:
- Log in to your HLB Connect account
- From the ‘Card Management’ menu, choose ‘Change Debiting Account’
- Select your preferred debiting account from the dropdown list
- Log in to your HLB Connect account
- From the ‘Card Management’ menu, choose ‘Change Purchase/Withdrawal Limits’
- Your current limits will be displayed and you may enter the new limits you would like to set for your debit card
You can update your notification settings through our HLB Connect online banking platform by following the steps below:
- Log in to your HLB Connect account
- From the ‘Card Management’ menu, choose ‘Manage Transaction Notifications’
- Choose whether you would like to receive SMS and/or email notifications
- Enter the minimum transaction amount to be notified
You will receive an SMS and email notification from the bank informing you that your debit card has been renewed and can be retrieved by logging in to HLB Connect. If you hold a physical debit card, we will send your debit card to your mailing address with the bank.
Once you receive your new debit card, you will need to activate it before using it.
If you haven’t received your debit card, call our contact centre at +65 6349 8330.
- Log in to your HLB Connect account
- Select the current or savings account linked to your debit card to view your transaction history
You will be required to submit a dispute form, available here and a sales draft retrieval fee of SGD 5.35 (inclusive of GST) may be charged.
- Do's:
- Make sure that your card is always kept safely
- Keep an eye on your card during any transactions and ensure that the correct card is returned to you
- Check your account balances and transactions made regularly and inform the bank if you don’t recognise any transactions
- Inform the bank when you change your contact numbers or address as we may contact you if we detect any suspicious activities on your card
- Don'ts:
- Lend your card to anyone or leave it lying around
- Keep card information such as your 6- digit PIN, in the same place as your card
- Disclose your card details or other personal information to anyone. No one should ask for your password or PIN
- Virtual Card: FREE
- Physical Card: SGD10
- International ATM Cash Withdrawal:
SGD5 per withdrawal - Administrative Fee on Foreign Currency Transactions (including international ATM cash withdrawal):
3.25% of the converted transaction amount (comprising of a currency conversion charge of 1% imposed by Mastercard and a bank administrative fee of 2.25%) - Processing Fee on Dynamic Currency Conversion:
2.8% of the converted transaction amount (for all transactions effected in Singapore dollars and processed overseas)