Learn how to protect yourself against scam or fraud attempts

It is important to stay vigilant to safeguard yourself from scams. Always practice and keep the 3 tips below in mind:

1) Do not reveal.
HL Bank will never ask you for your digital banking credentials or one-time password (OTP). Do not divulge any information when requested.

 

2) Do not click.
Never respond to unsolicited SMS or e-mails. We will never send SMS or e-mails with clickable links to you. Do not click on any links as it might be a phishing attempt.

If you need to make any online banking transactions, always type in our official website address yourself rather than clicking on suspicious links sent to you.

 

3) Stay vigilant and closely monitor transaction notifications – better to be safe than sorry.
Received a deal that seems good to be true? It probably is. When in doubt, always call HL Bank to check or verify the details against our official website.

Make it a habit to closely monitor your transaction notifications and history. If you noticed any transactions that is not initiated by you, report it to us immediately.

 

Our contact centre for you to report lost card and fraudulent transactions is available 24/7, contact us immediately at +65 6349 8330 if you require assistance.

 

You can find out more about scams and identifying fraud from https://hlbankconnect.com.sg/rib/content/Security_Information.pdf.

Visit ScamAlert.sg to learn more about scams and how to avoid falling prey to them.